At Elianasa.pt, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer refunds and returns in accordance with the following policy:

1. Refunds

• Product Condition: We only issue refunds for items that are returned in their original condition, unused, and with all original tags and packaging intact.
• Refund Request: To request a refund, please contact our customer service team within 15 days of receiving your order. You can reach us via email at info@elianasa.pt or by phone at (+351) 964 839 315.
• Refund Processing: Once we receive your returned item and verify its condition, we will process your refund within 15 days. Refunds will be issued to the original payment method used for the purchase.

2. Returns

• Return Eligibility: We accept returns for exchange or store credit for items that are returned within 15 days of delivery.
• Return Process: To initiate a return, please contact our customer service team to obtain a return authorization. You can reach us via email at info@elianasa.pt or by phone at (+351) 964 839 315.
• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
• Return Condition: Returned items must be in their original condition, unused, and with all original tags and packaging intact.
• Return Processing: Once we receive your returned item and verify its condition, we will process the return within 15 days. Exchanges will be shipped out promptly, and store credit will be issued for future purchases.

3. Damaged or Defective Items

• Damaged in Transit: If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund as appropriate, and we may request photos of the damaged or defective item for our records.
• Manufacturer’s Warranty: Some products may be covered by a manufacturer’s warranty. If you believe your item is defective and covered by a warranty, please contact us, and we will assist you in initiating a warranty claim with the manufacturer.

4. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or refund, please don’t hesitate to contact our customer service team. You can reach us via email at info@elianasa.pt or by phone at (+351) 964 839 315.